STORE POLICES

PRODUCT AVAILABILITY AND PRICING
At Painted Pony Tack it is our goal is to provide quality merchandise with exceptional value. We only deal with quality manufacturers and distributors. However, because of market changes, the price and availability of some products may change without notice. We are committed to offer the best selection. We feel that offering as many options as possible provides our customer the ability to purchase what they really want. We do realize that offering such a selection results in more out of stock items and back orders however we feel that our commitment to providing such a wide selection outweighs the alternative of limited buying opportunity. We offer more than what is represented here on our website, so if you want something you can’t find here, please feel free to contact us, we are more than happy to help you.

We do our best to present an extended selection of styles, color and varieties. As a result of the ability to offer you more choices, we do not always have everything in inventory at all times which may cause a short delay in shipping your order. In the event we do not have your order ready to ship at the time your order was placed it should ship within one to two weeks. If a product is backordered or is not available, you will be promptly notified. With the exception of custom orders we will contact you with a time estimate. If you are in need of your order sooner, please email us at paintedponytack@att.net and we'll do everything we can to accommodate you in an expedited manor.
Though we do our best to present our products accurately, we are not responsible for inadvertent typographic, photographic and/or descriptive errors.
We are not liable for delays due to product availability, shipment delays, etc.

SHIPPING & HANDLING
Currently we only ship to the continental United States. We currently use UPS and US Postal Service, Priority Mail. Sorry UPS requires an actual street address not a Post Office box. Minimum shipping charge is $5.00. (SEE SHIPPING CHART)

ORDERING
Order may be placed online or by phone Mon-Fri 10:00 a.m.- 2 p.m. PST, or by email, 7 days a week. Payment is required before an item is shipped.

CUSTOM AND SPECIAL ORDERS
We gladly accept Custom and Special Orders. Give us a call and we can give you a quote. Custom made to order and Special Orders are subject to being charged in advance when order is placed. Once order is processed and charged, a 15% cancellation fee will be charged for cancellations within 48 hours. No cancellations allowed after 48 hours.

BACKORDERS
Backorders of normally stocked items are not charged until they are ready to ship to you. If you have an item on backorder, you can substitute or cancel anytime, does not apply to special or custom orders.

PAYMENT
We accept credit and debit cards (Visa, Mastercard, Discover), cashier’s checks, money orders and of course cash (purchases made in person only).
Personal Checks (with Drivers license, phone number, and physical address, no P.O. Box on check) are gladly accepted, but may delay your shipment until the check clears the bank, just let us know what you want by phone or email and we will put it on hold for you. Then send payment to:

Painted Pony Tack,
7672 Country Lane,
Vacaville, Ca 95688

We will soon be accepting PAYPAL.

SALES TAX
Sales tax is collected as per state and federal law, currently we have to collect state sales tax from California residences

RETURNS OR EXCHANGES
We really appreciate your business and want you to be completely satisfied with an item. All items we ship to you are personally inspected prior to shipment. We will not ship unsatisfactory items. Of course this personal inspection does not apply to items such as custom items we may have drop-shipped to you directly from the manufacturer.
If you are not satisfied with your order, please contact us within 48 hrs of your receipt of the product by email. If an item is deemed returnable/exchangeable you will be given a return authorization (also see Saddle Return Policy for additional specific criteria). Please be aware that shipping charges are not refundable. Customer is responsible for return shipping costs. To receive a refund, the item must be returned within 10 days of notification. Any authorized returns received after 10 days will be either exchanged or issued a store credit, less a 20% restocking fee. We reserve the right to charge a 40% restocking fee for items returned without authorization. No returns accepted after 30 days of receipt.
For items damaged during shipment contact the delivering carrier immediately for their claims instructions. Save all packaging materials for inspection. Report damaged shipment to us with in 48 hrs of receipt.
Credit card refunds may only be made to the same card used for the original purchase. To expedite your refund, please include a copy of your invoice and credit card receipt with your return.
Returned items must be unused, showing no signs of use or wear.  Items must be returned in their original, undamaged packaging, with all tags intact.  If an item is returned that is not saleable as new, the item(s) will be returned to you at your expense without refund.

NON-RETURNABLE ITEMS - All bits, grooming and horse care products, custom special order, and close-out/sale items are final
For your protection, we suggest that you ship your returns via FedEx, UPS, or USPS (United States Postal Service) with delivery confirmation and insurance.  This protects you in the event the package is lost or damaged in transit.  We do not accept liability for lost, damaged or misdirected shipments.
We are always available to assist you with Manufacturer’s Warranties and claims.

SADDLE RETURN POLICY
It is important that you new saddle fits both you and your horse. Please inspect the saddle and ensure it you are satisfied with the quality and the fit. Please realize a new saddle won’t sit completely down on the horses back until it has been ridden several times. Also when fitting the saddle take into consideration conformation issue that your horse may have ( high hip or hollow behind the wither, issues that will always need to be handled with proper corrective padding). Please feel free to call us if you want to discuss your saddle fit concerns. With our mobile store we specialize in saddle fit and corrective padding. There is a 10% re-stocking fee on in-stock saddles returned within five (5) days of your receipt (see Returns or Exchanges for additional criteria). Return shipping charges are the responsibility of the purchaser. Any return must have prior authorization. NO returns on Special Order saddles. Saddles must be returned in NEW condition, Saddles cannot be returned if they show any signs of wear or use: no dirt, smudges, stains, horse hair, leather marks. It is best to check saddle fit without a saddle pad. We ask that you place a sheet under the saddle before placing it on your horse to check the fit (make sure the fenders do not come in contact with a sweaty horse in case you need to return the saddle). It is OK to girth it up and sit in it (without stirrups), but do not ride in it until you are sure you want to keep it. Saddles returned with visible signs of wear, such as stirrup leather marks, are NOT returnable. NO EXCEPTIONS.
Returns after five days (and within 20 days) will be for exchange or store credit only, less a 35% restocking fee. NO saddle return after 20 days of receipt.

If you have any questions about your purchase, options or our policies please feel free to contact us by email at paintedponytack@att.net. We check our emails throughout the business day and do our best to respond within the same or next business day. We apologize in advance for any inconvenience this may cause.

SHIPPING AND HANDLING POLICIES

STANDARD SHIPPING RATE SCHEDULE
(CONTINENTAL UNITED STATES)
SHIPMENTS ADD:
O - $50 = $7.95
$50.01 - $100 = $9.95
$100.01 - $150 = $15.95
$150.01 - $250 = $18.95
$250.01 - $400 = $25.95
$400 ON UP *FREE
Insurance is available upon request, and may incur an additional charge.

We reserve the right to adjust our Standard Shipping Rate Schedule based on changes in current shipping rates of our shippers.
Shipping charges apply to orders shipped from our location. Items drop-shipped from our suppliers will be billed at the actual shipping cost. Customer will be notified in advance of any change in shipping fees.
If you would like expedited shipping please contact us directly and we will give you a quote, which will be based on size and weight of shipment.

* Free shipping for orders over $400 applies only to the continental 48 states. We do reserve the right to offer additional Free Shipping specials at our discretion.
* The Standard Shipping Rates do not apply to saddles, oversize or overweight shipments which may be subject to additional heavyweight charges. Customer will be notified in advance of shipment.

Shipping is our choice of ground shipping by U.P.S. or USPS Priority Shipping inside of the continental U.S. and usually takes 2-6 working days for delivery depending on delivery location. Shipments via U.P.S. a street address is required, no P.O. addresses will be accepted. Most items will ship from our location in 3 to 10 business days. Items in stock should ship within 2-3 business days. Of an item is backordered more than 10 days we will contact you with an expected ship date.

Shipment to Hawaii, Alaska, and Canada and Overnight Shipments will be charged based on weight and location and will be provided by quote. Customer is responsible and invoice will be adjusted to reflect actual cost of shipping over and beyond estimated cost.

If your package is returned undeliverable we will contact you at the address, phone number or email you provide. Additional shipping charges will apply for redelivery.

You must report any claims for damage or missing items directly to the delivery carrier. It is the carrier's responsibility for merchandise damaged in shipping. They will notify us in order to reship damaged items.
Please contact us at paintedponytack@att.net with any questions you have about your shipment or our shipping policies. We look forward to serving you.